Refund policy
Return Policy
Items are only eligible for refund if damaged or you have received the wrong order.
Be sure to register your return within 14 days or you are responsible for the shipment back.
All items must be returned within 28 days of receiving the order for an eligible refund.
Customers will not be offered a refund if they attempt to process a return outside of our returns window.
We reserve the right not to refund you if you return items to us outside the terms of our returns policy.
We do not offer an extended “Holiday” returns policy.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hmejri1801@gmail.com
Conditions of Returns
Items must be returned in their original condition – unworn, undamaged, free of makeup, fake tan, pet hairs, deodorant, perfume and must have all original tags and/or ribbons attached.
We will not accept returned products that show any signs of having been worn or washed.
Items are only eligible for refund if damaged or you have received the wrong order.
Exchanging for a new size is available.
If a product is returned to us that has been worn, used, damaged, or is otherwise in an unsaleable condition, we reserve the right to refuse your refund. Alternatively, we reserve the right to reduce your refund value to reflect any reduction in the value of a product.
To start a return, you can contact us at hmejri1801@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at hmejri1801@gmail.com.
Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
Refunds will be processed back to the original payment method.
If you have used a gift card and an additional payment method, the funds returned will go first to the gift card, and then the additional payment. This cannot be changed.
If you paid via credit or with debit card this can take 5-10 working days (excluding weekends and bank holidays) for the funds to appear on your bank statement.
If you used a “Buy Now Pay Later” service provider, the refund will appear within 24-48 hours.
If you used PayPal as a payment method, it could take 24-48 hours for the refund to appear.